Case Studies

Response management for a large public sector unit

The client

The client is one of the largest public sector units in India, under the Ministry of Communications and Information Technology of India, employing over 4.5 lac people.

HR Challenge

The client has to recruit people from the open market (unrestricted market from the public) through the written exam model of assessment.

Engagement Highlights

i. Pre-Examination Activities: Web-based Online Form, Admit Card Generation, Roll No. Generation, Application Handling, Bilingual Question Paper printing, OMR Answer Sheet Designing and Printing & Query handling.

ii. Conduct of Examination: Fixing Exam centers with the consent of departments all over the state, Deployment of Centre Supervisors, Invigilators, Logistics to and from Hyderabad to the respective exam locations, and exam centers.

iii. Post Examination Activities: Validation of answer sheets, Result processing, Merit and waitlist generation, collation of candidate documents, dispatch and handover of all candidate test materials back to the client.


The activity was for a duration of 5 months with repeat examinations at frequent intervals.

Value to the client

The examination was conducted successfully with zero errors and results were processed using software on a timely basis.