JD – NOC Engineer III (Infra)
Client is looking for NOC Engineer III (Infra)
Location – Hyderabad
- Responsible for proactive monitoring of alerts(Network, Infra, Applications) and taking corrective actions
- Responsible for Incident Management life cycle & Service requests fulfillment.
- Responsible for Incident logging, accurately tracks and documents all incidents.
- Adherence to the process compliance
- Adherence to the SLAs defined for platform, Service uptime
- Coordination with cross-group peers both proactively and reactively, produce quality documentation and share with the appropriate team members
- Responsible to develop SOP documents
- Ability to deep dive in identifying the root cause on various service impacting events and optimising
- Act as a First Point of Contact for incidents, escalations and business impacting technology issues
- To ensure maximum possible service availability and performance of the platforms
- Responsible for continuous improvement of process