JD – NOC Engineer III (Infra)

Client is looking for NOC Engineer III (Infra)

Location – Hyderabad

Responsibilities:

Responsible for proactive monitoring of alerts(Network, Infra, Applications) and taking corrective actions
Responsible for Incident Management life cycle & Service requests fulfillment.
Responsible for Incident logging, accurately tracks and documents all incidents.
Adherence to the process compliance
Adherence to the SLAs defined for platform, Service uptime
Coordination with cross-group peers both proactively and reactively, produce quality documentation and share with the appropriate team members
Responsible to develop SOP documents
Ability to deep dive in identifying the root cause on various service impacting events and optimising
Act as a First Point of Contact for incidents, escalations and business impacting technology issues
To ensure maximum possible service availability and performance of the platforms
Responsible for continuous improvement of process

NOC Engineer III - Infra