FLM Manager Authorizer

Job Description

Job Purpose

The role entails working towards achievement of CASA build up, in line with branch targets through efficient and cost-effective customer engagement. The role bearer would lead customer service and operations at the designated branch and ensure regulatory requirements.

Roles & Responsibilities

Key / Primary Responsibilities of the Role - List the primary deliverables

"- Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL, Two-Wheeler Loans, HL, LAP

- Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions

- Ensure all the customers visiting the branch are delivered superior service

- Client relationship management and customer services related to retail banking operations

- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints"

Secondary Responsibilities - List the deliverables other than primary, but essential for the role

"- Perform audit and ensure compliance to internal and external regulations and guidelines

- Provide best in-class customer service to become their banking partner of choice