Executive – Quality Analyst

Job Description

JD for Executive – Quality Analyst (Compliance & Investigation- C&I)

Client is a technology-led business process management organization with a customer and community-centric approach. Customer Experience, RPA/IPA-driven digital transformation, and Machine Learning / Trust & Safety Operations comprise the core of the business.

Location: Udaipur/Navi Mumbai/Jamshedpur

Skill Sets Required

Functional Skills Required- 

• The candidate should have knowledge regarding quality matrix management, client and people management, work on compliance projects and should understand basic quality parameters and fraud related aspects. 
• The candidate needs to have an understanding of working on customer experience perspective and setting us process check from service and revenue assurance perspective.  
• Quality Tools knowledge will be added advantage. 
• The candidate should have hands-on knowledge of MS Office (Excel, Word, PowerPoint). 

Behavioral Skills Required-

• Professional behavior is expected 
• Withstanding Pressure 
• Interpersonal Effectiveness 
• Timely Decision Making
• Dealing with Ambiguity 
• Innovation Management 
• Strategic capability 
• Business Acumen