Executive – Quality Analyst

  • Permanent
  • Udaipur
  • 2 weeks ago

Job Information

  • icon
    Salary ₹ 200000 - 600000
  • icon
    No. of Openings 1 opening
  • icon
    Required Skills : compliance,quality,investigation
  • icon
    Job Experience : 1 - 5 years
  • icon
    Job Qualifications Bachelor's Degree

Job Description

JD for Executive – Quality Analyst (Compliance & Investigation- C&I)

Client is a technology-led business process management organization with a customer and community-centric approach. Customer Experience, RPA/IPA-driven digital transformation, and Machine Learning / Trust & Safety Operations comprise the core of the business.

Location: Udaipur/Navi Mumbai/Jamshedpur

Skill Sets Required

Functional Skills Required

  • The candidate should have knowledge regarding quality matrix management, client and people management, work on compliance projects and should understand basic quality parameters and fraud related aspects. 
  • The candidate needs to have an understanding of working on customer experience perspective and setting us process check from service and revenue assurance perspective.  
  • Quality Tools knowledge will be added advantage. 
  • The candidate should have hands-on knowledge of MS Office (Excel, Word, PowerPoint). 

Behavioral Skills Required-

  • Professional behavior is expected 
  • Withstanding Pressure 
  • Interpersonal Effectiveness 
  • Timely Decision Making
  • Dealing with Ambiguity 
  • Innovation Management 
  • Strategic capability 
  • Business Acumen