Copy Right 2023 | TMI Group | All Rights Reserved
Job Information
Job Description
· Staff will be required to handle Video call, Voice call, Chat from Persona A customers (Highest Tier) or our Bank customers
· Since this is an High skill desk, banking experience staff will be needed for this, as this will be an equivalent to a front end branch role for high end customers
• Quickly identifying and understanding customers need for escalated calls
• Coordinating with internal stake holders and providing resolution to customer
• Ability to handle escalations and diffuse crisis situations
• Should be able to interact with customer and internal stake holders confidently
• Good stakeholder management skills
• Good understanding of products and processes
• Excellent written and spoken communication
• Think out of the box and spearhead initiatives for improving customer experience
• Having knowledge of Retail Liabilities/Asset product and process would be an added advantage