Customer Service Executive

  • On Roll
  • Noida
  • 1 month ago

Job Information

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    Salary ₹ 400000 - 600000
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    No. of Openings 5 opening
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    Required Skills : customer service,customer retention,escalation management,customer satisfaction,telecommunications,customer experience,communication
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    Job Experience : 1 - 5 years
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    Job Qualifications Bachelor's Degree

Job Description

· Staff will be required to handle Video call, Voice call, Chat from Persona A customers (Highest Tier) or our Bank customers

· Since this is an High skill desk, banking experience staff will be needed for this, as this will be an equivalent to a front end branch role for high end customers

• Quickly identifying and understanding customers need for escalated calls

• Coordinating with internal stake holders and providing resolution to customer

• Ability to handle escalations and diffuse crisis situations

• Should be able to interact with customer and internal stake holders confidently

• Good stakeholder management skills

• Good understanding of products and processes

• Excellent written and spoken communication

• Think out of the box and spearhead initiatives for improving customer experience

• Having knowledge of Retail Liabilities/Asset product and process would be an added advantage