Customer Service Executive

  • On Roll
  • Mumbai
  • 1 month ago

Job Information

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    Salary ₹ 400000 - 600000
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    No. of Openings 10 opening
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    Required Skills : customer service,communication,customer satisfaction,customer retention,escalation management,customer experience,telecommunications
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    Job Experience : 1 - 5 years
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    Job Qualifications Bachelor's Degree

Job Description

• Quickly identifying and understanding customers need for escalated calls

• Coordinating with internal stake holders and providing resolution to customer

• Ability to handle escalations and diffuse crisis situations

• Should be able to interact with customer and internal stake holders confidently

• Good stakeholder management skills

• Good understanding of products and processes

• Excellent written and spoken communication

• Think out of the box and spearhead initiatives for improving customer experience

• Having knowledge of Retail Liabilities/Asset product and process would be an added advantage