Salary ₹ 400000 - 600000
No. of Openings 10 opening
Required Skills : customer service,communication,customer satisfaction,customer retention,escalation management,customer experience,telecommunications
Job Experience : 1 - 5 years
Job Qualifications Bachelor's Degree

• Quickly identifying and understanding customers need for escalated calls

• Coordinating with internal stake holders and providing resolution to customer

• Ability to handle escalations and diffuse crisis situations

• Should be able to interact with customer and internal stake holders confidently

• Good stakeholder management skills

• Good understanding of products and processes

• Excellent written and spoken communication

• Think out of the box and spearhead initiatives for improving customer experience

• Having knowledge of Retail Liabilities/Asset product and process would be an added advantage

Customer Service Executive