Associate Director - Customer Success

  • Permanent
  • Bengaluru
  • 3 weeks ago

Job Information

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    Salary ₹ 800000 - 160000
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    No. of Openings 1 opening
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    Required Skills : Customer Success ,Customer Onboarding,Roadshows,sales,email marketing
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    Job Experience : 6 - 12 years
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    Job Qualifications Bachelor's Degree

Job Description

This is an exciting role and would entail you to

  • Leading and coordinating customer onboarding process
  • Qualify leads from all parties and ensure leads are captured and converted.
  • Monitor overall governance of CS process and ensure compliance
  • Meet customers regularly to discuss their evolving needs
  • Ensure engagement strategy for all client stakeholders are maintained and executed.
  • Develop and implement new sales initiatives, strategies, and programs to capture key demographics & clientele.
  • Liaise with Account managers, Delivery teams, and recruitment teams to ensure client requirements are met.
  • Implement CS strategies as mandated by the leadership.
  • Plan and Coordinate for Roadshows and client engagement
  • Run email marketing campaigns and reach outs.

Be the custodian to manage all contracts and ensure timely renewals.

You will be collaborating closely with

Our global account and engagement managers, client success champions and delivery & support teams to deliver high quality services.